After you finish an application or enroll in health insurance, you may be asked to submit documents to verify or add to information on your application, like your income, citizenship, or immigration status. (This is sometimes called a "data matching issue" or "inconsistency.")
Note: If you’re asked to confirm your eligibility for a Special Enrollment Period, such as a move or loss of coverage, the process is different. Learn how to confirm Special Enrollment Period eligibility.
IMPORTANT: You could lose your insurance or financial assistance
If you’re enrolled in a plan and don’t send documents by the deadline in your Marketplace notice, you could lose your health coverage or savings. Submit the documents as soon as possible. You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.
You can submit documents online or by mail. But uploading is the fastest and easiest way to get them to us. We can’t accept documents by email or fax.
When you submit your application, the Marketplace uses the information you provide to determine your eligibility for coverage and savings. If your "Eligibility Results" say you can buy a Marketplace plan, you can enroll right away.
But if the information on your application doesn’t match our records, your results also explain that you must provide additional documents, usually within 90 days (in some cases 95). You’ll get follow-up notices reminding you.
If the issue isn’t resolved by the deadline, you may lose your coverage or any savings you’re getting on your premiums and other costs.
Your eligibility notice includes a deadline for submitting documents to verify certain types of information, like your household income, citizenship, or immigration status. In most cases you’ll have at least 90 days to clear up the issue.
The Marketplace won’t end your eligibility for health insurance or change your savings without giving you advance notice. If you don’t send acceptable documents, you'll get warning notices and a reminder phone call before eligibility for coverage ends or your savings change.
If you're having trouble submitting documents or have questions, contact the Marketplace Call Center and explain you got a notice requesting documents.
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