After you finish an application or enroll in health insurance, the Marketplace may ask you to submit documents for two reasons:
IMPORTANT: You could lose your insurance or financial assistance If you’re enrolled in a plan and don’t submit documents by the deadline in the notice you get from the Marketplace, you could lose your health coverage or any financial assistance you're getting. You should upload or mail the documents as soon as possible.
Have your notice handy, gather the documents you need, log in to your account, and follow these instructions based on what kind of issue you need to resolve:
When you submit your application, the Marketplace uses the information you provide to determine your eligibility for coverage and savings. If your "Eligibility Results" say you can buy a Marketplace plan, you can enroll right away.
But if the information on your application doesn’t match our records, your results also explain that you must provide additional documents, usually within 90 days (in some cases 95). You’ll get follow-up notices reminding you.
If the issue isn’t resolved by the deadline, you may lose your coverage or any savings you’re getting on your premiums and other costs.
Your "Eligibility Results" notice includes a deadline for submitting documents.
The Marketplace won’t end health insurance or change savings based on health insurance data matching issues without giving you advance notice. You'll get three warning notices and a reminder phone call before coverage ends or your savings change because of a data matching issue.
We know most people want to keep their Marketplace coverage, and work hard to submit their documents on time.
If you're having trouble submitting documents or have questions, contact the Marketplace Call Center and explain your 2016 coverage may change due to a "data matching issue" or "inconsistency," or you need verify your Special Enrollment Period eligibility.
Ready to obtain the right health insurance? Check your eligibility for free or low cost health insurance through the marketplace in 4 simple steps...